Fyiona believes that overcoming generational differences and embracing diversity, equity and inclusion (DEI) will lead to increased productivity and morale. She works with Corporates and Leaders to bridge generational gaps to achieve a more engaged and happier work environment for everyone.

How she became a Diversity, Equity and inclusion LEADERSHIP COACH

As the youngest Head of Operations in Shell, she heard much too often how peers who are Gen X or Baby Boomers bash Millennials for being entitled, lazy and impatient. Having led teams spanning across Gen Z to Baby Boomers, she learnt how to effectively lead across generations.

This motivated her to provide support to other managers to start leveraging and embracing the purposeful drive and ambitious mindset of Millennial employees.

Her mission is to make a difference in how Millennials are being perceived in the corporate environment workplace. She wants to share her professional experience as a Millennial Executive and a Hiring Manager with her fellow Millennials and Gen Z to set them up for success.
 

Professional Background AND CREDENTIALS

Fyiona’s professional background, while diverse, isn’t traditional: Within 14 years at Royal Dutch Shell, she took up global leadership roles from Finance, Digital Transformation to Customer Operations. Before transitioning into entrepreneurship, she was appointed as the worldwide youngest Head of Customer Operations in Shell and successfully led her team through various technological and organizational changes. 

The most fulfilling and inspiring part of her corporate career revolved around supporting her team and colleagues in their professional and personal growth through coaching and mentoring. Her passion for people development resulted in establishing the first Women’s Network in Shell Hong Kong, launching regional Employee Engagement initiatives and Mentoring Programs for Shell which was recognized with a Shell Vice Presidents award.

Fyiona’s clients include executives and emerging Millennial talents from the corporate and NGO sectors, as well as top ranking Business Schools. Her specialties include coaching leaders to grow their business through an engaged and motivated multigenerational workforce.

She is a recognized global key note speaker and was invited to multiple conferences and panels to represent the female Asian Millennial voice and emphasize on the importance of leveraging on leadership and communication to empower teams to embrace digital transformation and multigenerational diversity.

Her personal background is equally diverse: As a Malaysian-born Chinese she grew up in Germany, spent 2 years in the US and sees herself as a bridge between the Western and Asian culture. She moved to Hong Kong in 2010 to rediscover her Asian heritage.

Fyiona holds a Bachelor of Arts in International Business Administration, is a DiSC certified trainer and one of the youngest International Coaching Federation certified professional coaches (ICF ACC) in Asia. She was featured on Forbes, Financial Times, South China Morning Post, China Daily, TVB Pearl, HR Magazine APAC and Asian Entrepreneur Magazine among others.